Some frequently asked questions by our clients

Do I need a different digital antenna for High Definition Digital TV?

Not usually, all digital ready antennas are also suitable for High Definition.  However if your antenna system suffers from poor or low signal, you may find that high definition channels are the first to suffer problems.  This can occur if you a using a non digital ready TV antenna or if the cable used is not RG6 quad-shield cable.

Why does the picture occasionally freeze or pixelate (breaks up into little blocks)?

This can have a number of causes, but generally it is caused by low or poor quality signal.  Poor quality signal can occur if the antenna system is not digital ready.

Sometimes even with the best possible installation this can occur occasionally.  Digital reception is susceptible to electromagnetic interference which can be caused by power lines, air conditioners and faulty light transformers and dimmers just to mention a few.  This occurs mainly in older homes and is not a common issue.  Upgrading the cable to high quality RG6 quad-shield cable will generally improve the problem significantly if not eliminating it altogether.

Can an antenna be placed under a roof?

Never recommended due to the quality of the signal being significantly reduced. Should a customer request that the antenna be placed under a tile roof, this can be achieved but the high quality image would not be guaranteed.

How many TV points can be taken from the antenna?

Each point whether in use or not reduces the signal by approximately 8%. Signal strength is required to be between 45 to 80dB (ideal is 65db at each outlet).  Thus if there are more than 4 points to the household the signal would likely reduce to less than the minimal signal and an amplifier would be needed to boost the signal.

What do we tune?

We tune televisions, PVRs, video recorders, digital boxes and set up DVDs.

Do you fix TV’s or other devices?

Sorry, we do not do any repairs of Televisions, VRC’s or other devices.  Of course if you have bought new equipment we are able to help you set it up correctly.

What if I can’t get digital reception in my area?

A digital satellite service named VAST (Viewer Access Satellite Television) is available for viewers in remote areas as well as metropolitan areas who are located in blackspots.

Basically if you are unable to receive Terrestrial signal (normal digital TV) you will qualify to receive VAST via satellite.  Our technicians are qualified to install satellite dishes as well and can assist you with this.

For more information about VAST satellite television go to

What is Freeview?

Freeview is a joint advertising campaign by Free-to-air broadcasters to promote Digital TV.  Basically it is a way of competing against pay TV for viewer share.

For more information on Freeview you can visit:

What hours do we operate?

We operate:
Monday – Saturday from 9AM
We do not charge any extra for Saturday work!.

We take calls for quotes and bookings:
Monday – Saturday 9AM – 5PM

If we can’t answer the phone immediately please leave a message and we’ll get back to you ASAP.

What areas do we service?

Our installation services are supplied to Hervey Bay, Maryborough, Burram Heads, Bundaberg, Sunshine Acres, River Heads, Bunya Creek, Takura, Torbanlea Booral, Burgowan, Duckinwilla and all surrounding areas (including rural properties).  If your home is within 100kms of Hervey Bay we can help you.

Can we assist the DIY customer?

We will at all times provide our personalised service to all customers. This includes sales of products, technical advice on antenna installations or service.

How are payments made?

On antenna installation payments are made to the technician on the completion of the service. We have fully mobile EFTPOS facilities available or alternatively cash payments can be made.